Refund policy
Return and Refund Policy
Thank you for shopping with us! Please read our policy carefully. By placing an order with our store, you agree to the terms outlined below:
- Replacement Policy (No Refunds)
No Refunds: We do not offer refunds. In the event that you receive a wrong or defective item, we will replace it. - Unboxing video is must to claim replacement.
- Eligibility: Only items that are delivered incorrectly or are defective qualify for a replacement.
- Electronic products are not covered under replacement policy.
2. Replacement Request Guidelines
Timeframe: You must notify us within 48 Hours (2 days) of your delivery date to request a replacement.
How to Request:
- Contact our customer support at contactsavenbuy@gmail.com
- Provide your order number, a detailed description of the issue, and clear photos as evidence of the defect or error along with unboxing video without any cut or retake(must).
- Customers may need to sent the product back to our warehouse address, address will be provided along with the case id after replacement approval.
- Approval Process: Once your request is verified and damaged product's return courier slip/label is shared to us, we will process a replacement at no additional cost to you.
3. What Is Not Covered**
- Late Requests: Requests made after 2 days from the delivery date will not be eligible for replacement.
- Electronic products are not covered under replacement policy.
- Non-qualifying Issues: Items damaged due to misuse, accidental damage, or normal wear and tear are not covered under this policy.
4. Shipping of Replacement Items
- Shipping Costs: We will cover the shipping cost for sending the replacement item.
- Shipping Method: Replacement items will be shipped using the original shipping address.
5. Policy Modifications
We reserve the right to modify or update this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
6. Contact Us
If you have any questions or need further assistance regarding our Return & Replacement Policy, please reach out to us at:
- Email: contactsavenbuy@gmail.com
Thank you for your understanding and for choosing our store. We are committed to ensuring you receive high-quality products and outstanding service.
